Pylon
Sonora connects to Pylon to sync your customer communication data.
Prerequisites
Section titled “Prerequisites”- Pylon admin access
- API key generation enabled
Setup Steps
Section titled “Setup Steps”1. Generate API Key
Section titled “1. Generate API Key”- Log in to Pylon as an admin
- Go to Settings → API
- Click Create API Key
- Name the key (e.g., “Sonora Integration”)
- Select Read-only access
- Copy the API key
2. Connect in Sonora
Section titled “2. Connect in Sonora”- Go to Settings → Integrations in Sonora
- Click Add Integration → Pylon
- Enter your credentials:
- API Key
- Click Connect
Data Synced
Section titled “Data Synced”Sonora syncs the following from Pylon:
- Conversations
- Messages
- Contacts
- Teams
Permissions
Section titled “Permissions”The API key provides read-only access to your Pylon data. No write operations are performed.
Troubleshooting
Section titled “Troubleshooting”Authentication Errors
Section titled “Authentication Errors”- Verify the API key is correct
- Ensure the API key hasn’t been revoked
- Check that the API key has read permissions