CRM
Salesforce, HubSpot — accounts, contacts, opportunities.
Sonora Docs
Sonora synthesizes customer feedback from support tickets, sales calls, emails, product data, and Slack — and turns it into answers, actions, and dashboards.
Ask questions, get specifics
Section titled “Ask questions, get specifics”Customer Intelligence is a chat interface across all your connected data. Ask “which customers requested SSO?” and get names, dates, and ticket IDs — not dashboards you have to interpret.
Customer Intelligence Natural language queries across CRM, support, calls, and product data.
Canvas Build dashboards by describing what you want to see.
Know what to do today
Section titled “Know what to do today”CX Cues monitors your customer data for patterns — usage drops, champion departures, feature releases matching past requests — and turns them into a daily task list ranked by impact, with draft emails ready to send.
CX Cues Daily actions for CS teams with context and draft responses.
People Graph Track stakeholders, champions, and relationship strength.
Connect your stack
Section titled “Connect your stack”One-click integrations bring data in from your CRM, support desk, call recorder, and product analytics. Start with your CRM — everything else layers on.
Support
Zendesk, Intercom — tickets, conversations, satisfaction.
Conversations
Slack, Gong, Gmail — messages, transcripts, sentiment.
Product data
Snowflake, Tableau, Amplitude — usage, metrics, events.
Free call recorder — Sonora’s call recorder transcribes meetings on Mac and iPhone, works with any conferencing tool, and is free whether you use the platform or not.