Gong
Sonora connects to Gong to sync your call recordings and transcripts, providing insights from customer conversations.
Prerequisites
Section titled “Prerequisites”- Gong admin access
- API access enabled for your Gong account
Setup Steps
Section titled “Setup Steps”1. Generate API Credentials
Section titled “1. Generate API Credentials”- Log in to Gong as an admin
- Go to Company Settings → Ecosystem → API
- Click Create API Key
- Name the key (e.g., “Sonora Integration”)
- Copy the Access Key and Access Key Secret
2. Connect in Sonora
Section titled “2. Connect in Sonora”- Go to Settings → Integrations in Sonora
- Click Add Integration → Gong
- Enter your credentials:
- Access Key
- Access Key Secret
- Click Connect
Data Synced
Section titled “Data Synced”Sonora syncs the following from Gong:
- Call recordings metadata
- Call transcripts
- Call participants
- Call topics and trackers
Permissions
Section titled “Permissions”The API credentials provide read-only access to:
- Calls and recordings
- Transcripts
- Users
- Workspaces
Troubleshooting
Section titled “Troubleshooting”Authentication Errors
Section titled “Authentication Errors”- Verify the Access Key and Access Key Secret are correct
- Ensure API access is enabled for your Gong account
- Check that the API key hasn’t been revoked
Missing Calls
Section titled “Missing Calls”- Calls may take time to process in Gong before appearing
- Verify the date range of your sync includes the expected calls